While searching for properties in the Fort Lauderdale area using Trulia–a website for buying, selling, and renting real estate–the names of three brokers were listed. It was early morning, so I proceeded to call the first broker on the list. He looked professional and had the most recent sales–a big plus, I thought. Unfortunately, my call went unanswered into a voicemail.
Instead of waiting and losing an opportunity to secure a deal, I called the second broker. After the second ring, a pleasant lady picked up the phone and answered my questions. We then exchanged information and she emailed me an offer.
An hour later, the first broker called me. He most likely noted my number on his caller id, it being that I didn’t leave a message, and called me back. I explained that I had had the pleasure of speaking to one of his colleagues and that I was now working with her. He then asked me if there was anything he could do for me, so I reiterated that I was working with the other broker (apparently, they don’t really work together).
In short, the first broker lost a deal. This could have been avoided had he subscribed to our Live Belles Receptionists who would have answered my call within three rings, assuring me that he would get back to me as soon as possible. Our Belles Receptionist would have immediately tried to reach the first broker via an emergency phone line; or, send a text or email with my information for a return call. But, the first broker didn’t and, as a result, he might have lost a new client and the possibility of a long-lasting business relationship.
#bellesreceptionists #liveagents #realestateagent #broker